Expédition & retours

Shipping Information

At Pyramid International, we are committed to delivering your favorite pop culture and geek products quickly and safely. Below are our shipping options and timelines:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.

Shipping Methods

• Standard Shipping:
  • Carrier: DHL or FedEx
  • Cost: 12.95 €
  • Delivery Time: 10-15 business days after shipment
• Free Shipping:
  • Carrier: EMS
  • Available for orders over 50 €
  • Delivery Time: 15-25 business days after shipment

Note: We ship worldwide, excluding Asia and some remote areas. Delivery times may vary based on location and customs processing.

Returns & Exchanges Policy

Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility Conditions

To be eligible for a return or exchange, items must be:

• In their original packaging
• Unused, unworn, and unwashed
• Included with all tags and accessories
• In resalable condition (no damage, stains, or odors)

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned or exchanged:

• Chaussettes (socks) once the packaging is opened
• Débardeurs (undershirts and similar items)
• Cartes à jouer scellées (sealed playing cards) once opened
• Produits électriques (kitchen electrical appliances) if the original seal is broken
• All sale or promotional items (unless defective)

Return & Exchange Process

1. Contact Customer Service: Email us at [email protected] using the provided template. Our team will respond within 48 business hours with a Return Authorization Number (RMA) and instructions.
2. Prepare Your Package: Pack the item securely in its original packaging, including all accessories and proof of purchase. Items damaged during return shipping are not eligible for refund.
3. Ship the Return: Send the package to:
   Pyramid International – Retours
   97 Boulevard de la Victoire
   Strasbourg, FR 34951
   France
   We recommend using a tracked and insured shipping service, as we are not responsible for lost or damaged packages during transit.
4. Processing: Once we receive and inspect your return, we will email you a confirmation. Refunds or exchanges will be processed within 5-10 business days.

Refunds

Approved refunds will be credited to your original payment method within the following timelines:

• Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days
• PayPal: 3-5 business days

Initial shipping fees are non-refundable unless the return is due to our error or a defective item.

Exchanges

For exchanges, we will ship the new item once we receive and inspect the returned product. Shipping costs for the replacement are covered by us, unless the exchange is requested for reasons other than a defect or our error.

Defective Items or Our Errors

If you receive a defective or incorrect item, contact us immediately at [email protected]. We apologize for any inconvenience and will cover all return shipping costs and send a replacement at no charge.